If you have been following us, you will notice that we have added our slogan to our website and other marketing materials. Our slogan is:
In the Best of Times and the Worst of Times…
We Put Our Heart into Serving You
How did we come up with this slogan? What does it mean? Is it just a catchy jingle that sounds like wisdom? Let’s talk about this some more.
As a weddings and event florist in Mechanicsville, Virginia, we know your wedding is one of the best days of your life. It is meant to celebrate the love between two people and the start of a new beginning. Most weddings have flowers. Likewise, you usually want flowers to accent attire for formal occasions such as prom or homecoming. These are the best of times.
Contrary to this, we know a celebration of life service can be some of the toughest moments we live through. It is not easy to say goodbye to loved ones, even if we believe we will see them again. Those are the worst of times.
Excellent service comes from the heart. You need to care about people to provide excellent service. A florist has to listen to people to design and deliver what they want. Let us take a look at the examples of Ukrop’s. In Mechanicsville, we still remember the service provided by Ukrop’s Supermarket. Ukrop’s was a local, family-owned grocery store chain that was known for their service. They had cashiers for nearly every register, and at each register, they had baggers who bagged your groceries, took them to your car, and placed them in your vehicle. Tipping was not allowed. There were also employees throughout the store who were readily available to help if you needed something. The employees kindly spoke to any guest in the store. They were courteous and happy to help. It was an honor for anyone to be a Ukrop’s employee and for the position to be on your resume. Even though Ukrop’s closed nearly 20 years ago, we still miss them today.
In the floral industry, excellent service looks very similar to the operations of Ukrop’s. When you have a consultation with us, we listen to you so we know what you want. We may clarify your vision with pictures or questions. For wedding proposals, we work hard to get them out within 24-72 hours of your consultation so that you can make an informed decision. After you book with us, we have at least two more design meetings or conversations before your event. We also offer you the opportunity to view your flowers before your event as well. The day of your wedding is hectic enough without having to worry about your flowers. On the day of your event, we also have you designate someone to look over all of the arrangements to let us know that everything is satisfactory or if something needs to be changed. We care about every step of your experience with us. We want to leave you with a product that not only leaves you impressed with how it looks but also leaves you feeling like you received excellent service. This is a snapshot of how we do it.
Service excellence for a celebration of life may be executed a little differently. While you may choose to come and speak with us, alternatively, we may only have a phone call to determine what you need. We will make sure we get all of the information we need to deliver beautiful arrangements to honor your loved one.
No matter what the occasion, our service comes from the heart. Our promise is to deliver your product with true service excellence. As our motto states, “In the best of times and in the worst of times…we put our heart into serving you.”
Mechanicsville, King William, Tappahannock, the Northern Neck, Williamsburg, Charlottesville, Waynesboro, Chesterfield, Amelia, Colonial Heights, Chester
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